Return/Exchange Policy

 

Tutu Scents is non-refundable. Refunds will only be granted if your shipment was unfulfilled and Tutu Scents is held responsible. 

We will accept an exchange if it's within 14 days of purchase. The product must be unused and in its original condition. Buyers are responsible for return shipping costs. 

We at Tutu Scents Co. inspect every item that gets shipped. In the event we did send you a damaged item, please contact us at contact@tutuscents.com with subject line: Order# (insert order number) first, last name. Please send a picture attached to email and we will determine if your item is granted an exchange. In the even we do not have the same product we can exchange for a different product on site. No refunds will be issued. *Please note that we will not accept any exchanges after 14 days of purchase. *

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item.